L A U R A  H O L N E S S  B R I D A L
  M U L T I   -  A W A R D    W  I N N I N G    W E D D I N G    H A I R    &    M A K E U P

TERMS & CONDITIONS

​

These terms and conditions apply to all hair & makeup services provided by Laura Holness Bridal. By submitting your deposit, you acknowledge and agree that you are entering into a contract governed by the terms and conditions outlined below. It is the clients responsibility to read through these terms and conditions carefully before proceeding with the booking. As the named person on the booking form you agree and accept lead responsibility for your own bridal party for all booking conditions, including all payments due by specified dates. Any term or references made within this contract towards the individual such as; bride, bridal party or wedding day etc also refer to the client the contract is formed with, irrespective of the event title (i.e. whether special occasion or prom etc). All terms and conditions apply and these interchangeable references or terms do not affect our policy for services.​

​

SOCIAL MEDIA & PHOTOGRAPHY - Unless otherwise specified by the client, any professional or digital photos taken at the trial or on the wedding day may be added to the Laura Holness Bridal website and/or social media. If a professional photographer is hired, the makeup artist may obtain any images to be used for the website/social media unless stated otherwise. It is up to the client to notify Laura Holness Bridal against any restrictions involving the use of third party photography and their policies.

​

CONFIDENTIALITY - All personal details taken by Laura Holness Bridal will be strictly kept confidential and safely stored on file for the purpose of the booking only. If you have any questions or concerns relating to your booking at any time, Laura Holness Bridal is not at liberty to discuss this with any other third party or bridal party member on your behalf or obligated to respond to any correspondence other than from you as their client whom the contract is formed with at the time of booking. It is also not permitted for clients to share any personal information given by Laura Holness Bridal with any other third party unless permission is obtained including your bridal party.

​

DESTINATION WEDDINGS - International wedding or event bookings require that return transfers, flights, sustenance's, insurances, parking, and accommodation is to be paid for, in full, by the client prior to your booking being confirmed. All destination weddings require an assistant to be included in the package and for any applicable expenses to be covered by the client.

​

ACTS OF GOD & COVID-19/SICKNESS (& Contagious conditions) - In the event that you or any member of your bridal party are unwell, displaying symptoms such as coughing, a runny nose, or any cold/flu-like indications, kindly inform me in advance. This will allow me to make necessary arrangements, including bringing a mask to ensure my own protection. Services may be refused at the artist’s discretion for hygiene and safety reasons. This approach is rooted in considerations of hygiene and fairness, both to myself and to prospective clients, as I work in close proximity during the makeup application process. Should the bride or any member of your bridal party, experience a cold sore, it will be necessary for you to acquire a specific list of essential products and brushes (not sourced from my professional kit) to avoid cross contamination and to enable the completion of your makeup application. Your cooperation, respect, and understanding in this matter are greatly appreciated. We are also governed by any national and international governmental restrictions i.e Covid 19 or pandemics/epidemics for close contact services (at any time) where they may be applicable through no fault of our own.

​

CONTRAINDICATIONS & HYGIENE - Every effort is made to avoid products and ingredients that cause common reactions. However it is advised for all service users to notify us, prior to any scheduled trials or the wedding day, of any allergies, skin conditions or of any previous sensitivities you may have had in the past. Please inform me at the time of booking if anyone has any known allergies to any cosmetic products. Ensure to mention any appropriate contagious sicknesses, infections or skin conditions such as cold or flu symptoms, conjunctivitis, cold sores, rashes, warts, MRSA, shingles or herpes. Please note that makeup services can not and will not be performed under any circumstances with contagious conditions. As it is the clients responsibility to warn me about any sensitivities, illnesses, skin conditions or allergies, I will not fall responsible for any reactions that in the unlikely event may possibly occur. In no event will Laura Holness Bridal or any associated artists have any liability for incidental, or consequential damages however characterised for example: sensitive skin, allergic reactions, sensitive eyes, eczema, dermatitis, psoriasis, rosacea etc. It is the client's responsibility to also inform us of any pregnancies, ailments, or disabilities within her bridal party that could affect makeup application & hairstyling or cause discomfort or harm. Any skin/hair condition should be reported by the client to the artist prior to application and, if need be, a sample test of product may be performed on the skin at the clients own risk on request. If the client or party feel they require a patch test for any products, this will need to be arranged in advance of the trial or wedding day by the client and charged according to the agreed fee if applicable. Client(s) agree to release the artist, from liability for any skin complications due to allergic reactions when it comes to the use of any products directly related to Laura Holness Bridal or Laura Holness Cosmetics ltd or otherwise. We cannot be held liable for any reactions, injuries, losses, damage, cost, claims, and actions that may occur to you or any member of your party. Each product is carefully selected for its quality and suitability to each individual client but we personally make no absolute claims about reactions or the staying power or wear due to the nature of each individual skin type.

​

BOOKING REQUIREMENTS - Bookings are confirmed only when a deposit is received and a confirmation email is sent. Date inquiries and trials do not guarantee your wedding day booking. Please be aware that the deposit is non-refundable and non-transferable under any circumstances unless an alternative date is agreed with your artist according to their availability, prior to you confirming a new date with other suppliers or venues ahead of checking our availability. In cases where the booking is downsized after confirmation, the original quoted price will still be applicable including any trials booked. Once the booking is confirmed and the deposit is submitted, any alterations or cancellations regarding the starting time or size of the bridal party may result in additional charges. All bookings are to meet our minimum requirement before booking - Wedding day hair and makeup services are available for a minimum of at least 3 people for both hair and makeup (to include 1x bride and bridal trial) and at least 5 people for either hair or makeup only (to include 1x bride and bridal trial). If your bridal party is smaller, you will still be charged for our minimum requirement for services on location or an additional surcharge where applicable. To meet this requirement, you may include additional family members or wedding guests to fill spaces. For those not having trials before the day a small surcharge (noted on our price list) will be added per individual service cost as more of our time will need to be allocated on the day of the wedding.

Bride only or single bookings - For small, intimate weddings, we may be able to accommodate a single individual booking where you will receive a bespoke package price. For anyone who is offered a single booking on location at the discretion of Laura Holness Bridal (subject to availability/surcharge applicable) will be booked on the basis that an additional booking may be taken or that the client is willing to fit around an existing booking if necessary, subject to timings. Please note that it is not unusual for hair/make up artists to have more than one client booked on the same day, especially over the weekend. If this is the case then we will ensure that timings will be discussed accordingly and in advance of the wedding day if necessary. 

​

DEPOSITS AND PAYMENTS - A £20.00 deposit is required per person to secure your booking. On occasion a larger deposit may be requested for i.e. larger wedding bookings. Once the deposit is transferred, proof of payment must be emailed to lauraholnessbookings@gmail. To make a payment to secure your date or book your trial please follow our online instructions. You can also request our bank details to make a payment via bank transfer if this is preferred. We do not accept cheques, credit cards or PayPal payments. If you are receiving payments from third parties who wish to contribute, this should be managed amongst yourselves before the wedding trial as payments should be made by the person who has booked (i.e. the bride only) unless otherwise agreed.

​

TRIALS & BALANCES - Trials do not secure your wedding date. The only way to secure your date is by paying the deposit required. Although a trial is not compulsory, it is highly recommended for those on the booking to attend in the lead up to your wedding date. Trial appointments can  be arranged after booking fee is paid to hold your wedding date. You can book your trial via our online booking system. Once received your appointment will be confirmed once we have checked the diary system. Cancellation fees may be applicable if you cancel your entire bridal party trial appointment within 7 days of the appointment or do not show up for your appointment. Individual trials that are confirmed as part of your original booking are non refundable but can be rescheduled (subject to availability). Bridal trials are automatically included and expected but If you have decided not to include trials for all or the majority of your bridal party, we cannot accept responsibility if a chosen style or look does not go as planned on a wedding day or there are circumstances where there is a mismatch in styles, approach, or expectations and a refund on the wedding day or thereafter will not be offered. Trial appointments are available at our studio in Penn, on Fridays. Limited after-hours appointments may be available if arranged in advance. No Saturday trials are offered due to high weekend demand. Trial appointments or times may need to be rescheduled in the event that it conflicts with a wedding booking. However, in this case, we will try our best to arrange this around a time most convenient for you. Deposits paid are to hold the wedding date, not trial appointments.

​

Your wedding day balance is due at the trial, this may be taken during the trial or at the end of the trial session. Ahead of the trial appointment (usually 1 week prior) we may request a 50% payment of the total balance to cover your trial fee. In any case the cost of a trial is separate from your wedding day booking and if not already paid for in advance, must be paid in full before you leave the studio. As stated the final balance is then paid at your trial or on occasion12 weeks before the wedding date (if agreed by your makeup artist). There are no payments accepted on the wedding day unless an extra person is mutually agreed to be added on the day itself, time permitting. Any additional people added to the booking prior to the wedding day (time permitting) will need to be paid for in full before the day or before receiving the service. It is the responsibility of the bride and their party to prepare in advance photos and examples of their chosen hair and makeup to avoid the misinterpretation of styles, expectations and techniques. If any changes or adjustments need to be made to either to hair, makeup or both it is up to each person receiving a service to notify the artist immediately or at any point during the trial session and prior to final photos being taken, so that we can cater to your preferences. We can only rely on the feedback of each individual to determine satisfaction while the trial is in session. Where a particular style has been chosen by the client, carried out, and set with products to finish, a further trial may need to be booked if you require a full style change or the additional style is uninterchangeable - so as not to cause damage to the hair. Any additional trials are payable. If you decide not to go ahead with your wedding day booking after a trial, the trial fee remains payable/non-refundable (please see our cancellations section for more information). 

​

TRAVEL & ADDITIONAL FEES - Travel and mobile services are available on the wedding day when your booking meets our minimum requirement - unless otherwise agreed. Any travel fees are worked out at a standard flat rate fee per mile where applicable and added to the total balance. Additional travel costs may be applicable if you have booked an assistant artist. For weddings with more than 3 individuals booked for both hair and/or makeup, we may recommend the option to book one of our assistant artists available at an additional cost for the purpose of timing and efficiency on the wedding morning. Once an assistant is booked and/or paid for, there are no refunds if a cancellation is later requested. Early morning bookings during unsociable hours are included, however a small surcharge and/or accommodation fees for the night before may be requested due to the early start depending on location and travel time. This may be discussed or requested at any point before or after the deposit is received to confirm the booking. If the booked location has difficult parking or limited access, the client must ensure that a suitable parking space is available near the entrance where possible. Easy access may be required to safely transport heavy makeup kits and equipment. A parking fee may apply for restricted locations or high fee parking areas. Wedding locations outside of our usual radius may incur an additional surcharge.​

TIMING & SCHEDULE POLICY - The timeline for the day will be discussed at the trial and may be subject to slight adjustments. As we may run ahead of schedule on the day, it is highly recommended that all bridal party members be on location and ready for services to start at or close to the time of arrival of your artist so as not to delay the morning. It is the bride’s responsibility to ensure all members of the bridal party are aware of this in advance. We may not be able to give an accurate estimate of our arrival time prior to the trial. The trial and consultation will give us a clearer idea of requirements and appropriate timings which may be dependent a variety of factors such as hair length, thickness/volume, skin type and any individual preferences. Your payment covers the service being delivered not the time spent to deliver the service as these can vary based on each individual. It is the responsibility of the client to notify Laura Holness Bridal at the time of booking if there will be any time restrictions or access problems when it comes to your venue or the place where you plan to get ready on the wedding morning, along with your bridal party. If your venue does not permit you to arrive at the time needed to facilitate your wedding hair and make up at the recommended time by your make up artist, then an alternative and appropriate premises will need to be provided by you for you to start getting ready. In circumstances where this is not possible, you may be offered the option of using our salon/studio (subject to availability) in which you will need to make your own arrangements for transport. Please be aware that unforeseen delays due to traffic, road works or other non specified indications that may impact the artists scheduled time of arrival are to be expected on occasion where by it is outside of the artists control. In this circumstance your artist will aim to make contact when able to do so safely. Where your artist is delayed more than 15 minutes of the scheduled time of arrival and has not made contact (likely due to actively driving to your location) where possible please contact your artist for an update if needed.

CANCELLATIONS/RESCHEDULING - If for any reason you need to cancel your booking, please email us as soon as possible to successfully cancel your booking at lauraholnessbookings@gmail.com. If a cancellation or reschedule occurs 1 year or more in advance, a small admin or rebooking fee may be necessary to secure a new date, should you decide to rebook your wedding. Cancellations between 6 months and 60 days prior to the wedding will result in the deposit being lost and 50% of the total balance being payable in full or otherwise retained if already paid. Cancellations made after this time will require the full balance to be paid in full in order to compensate for the loss of income for your confirmed date. Any amendment to your package may also be subject to a price increase at the time of the amendment. Any none agreed changes to your booking not complying with the above terms and conditions may result in the termination of your contract with Laura Holness Bridal in which you will be liable for any losses incurred by the business in connection with your original booking and the business has the right to retain part of your existing payment to cover these costs. Please be assured that we have never let a bride down on their wedding day due to illness or any other reason in all of our years of trading but we are of course obligated to legally stipulate conditions in the event of there being any extreme circumstances that may effect our contract. Cancellations made by the hair or makeup artist due to circumstances including, but not limited to, illness, health & safety, acts of God including severe weather conditions, Covid or contagions or any other unavoidable issues and obligations rendering the hair or makeup artist incapable of delivering the services as agreed - the hair or makeup artist will endeavour to rectify such situations as quickly and effectively as possible (i.e. recommend another local stylist, find a suitable replacement, offer alternative arrangement for services). However if this is not possible, a full refund of the wedding day balance will be issued by the hair or makeup artist as soon as possible. No further compensation will be offered. In any case, it is advisable for the client to take out reputable wedding or event insurance to cover themselves financially against any of the above situations as Laura Holness Bridal will not be liable for circumstances and further costs incurred out of its control.

​

ASSOCIATED ARTISTS - Although we train and mentor our team to deliver the highest of standards and services, should a problem arise we will do everything we can to rectify them but cannot accept responsibility for the unsatisfactory performance of a third party supplier. Each member of the team is a freelance artist in their own right therefore responsible for their own independent business and is considered a third party. Any cause for complaint must be reported by the client as soon as it arises. Complaints cannot be considered and/or dealt with effectively after the services (either at the trial or wedding day) have already been delivered. ​​​​

​

AGREEMENT CONCLUSION - Please note that these terms and conditions may be subject to modification for clarity where necessary and wording may be updated on occasion at the discretion of Laura Holness Bridal to also comply with any industry regulations or legislations at any time where applicable. These policies are put in place to protect both the client and the business for services obtained or provided. By securing a booking with Laura Holness Bridal, you acknowledge and agree to these terms and conditions.

CONTACT - If you have any questions in connection with any of our terms or conditions please contact: lauraholnessbridal@gmail.com

​​

​​​